There are high chances of not spending much time talking about customer empathy in the business world, but empathy is a critical skill for being able to anticipate and meet customer needs.Why Customer Empathy is Important in Customer Experience Management ...
Going to hire outsourcing partner – Mistakes to avoid
There are many reasons when companies outsource whether it could be cost-cutting or utilizing the company’s resources. But before hiring an outsourcing partner, there are a few mistakes to be avoided that companies generally make and bring failures, loss ...
Must have technologies for call centers
This is a big question, what all the technologies a call center must have to build an effective call center? A call center can be a technically sophisticated and complex or relatively simple operation, depending on the needs of the organization. Must h ...
Evaluate an outsourcing firm before you select one!
When you are convinced that outsourcing a few of your business functions can help your business in terms of cutting down costs, getting access to skilled resources and saving on time at one place. Evaluate an outsourcing firm before you select one! Wh ...
The Company Culture at Conexus
The culture at Conexus-You always must be wondering about the company’s curve towards success is dependent on satisfied and happy employees. Company culture itself is a big phrase revolving around the modern corporate smartness. The Company Culture at ...